You can request any information through our support services by contacting Customer Service. You can find information about orders and shipments, refunds and return of products purchased on jewelitaliacustom.com. Remember that you can always contact the Seller, by e-mail at the following e-mail address: email@example.com
1. Our trade policy
1.1 The Seller offers for sale, on jewelitaliacustom.com, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".
1.2 When we speak of "consumer" we refer to any natural person who acts on jewelitaliacustom.com for purposes not related to his commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", we invite you to refrain from concluding commercial transactions on jewelitaliacustom.com.
1.3 In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the "consumer" or in any case from orders that do not comply with its commercial policy.
1.4 These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders for products on jewelitaliacustom.com between the users of jewelitaliacustom.com and the Seller.
1.5 The Sales Conditions do not regulate the supply of services or the sale of products by parties other than the Seller that are present on jewelitaliacustom.com through links, banners or other hypertext links. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to verify their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of transactions of electronic commerce between users of jewelitaliacustom.com and third parties.
2. How to conclude the contract with the seller
2.1 To conclude the purchase contract of one or more products on jewelitaliacustom.com, you will have to fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.
2.2 The order form contains a reference to the Conditions of Sale and the Return Policy, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and how to deliver the purchased products, shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products.
2.3 The contract is concluded when the Seller receives, via computer, your order form, after verifying the correctness of the data relating to your order.
2.4 Before proceeding with the purchase of the products, by transmitting the order form, you will be asked to carefully read the Conditions of Sale and the Return Policy at this link https://www.jewelitaliacustom.com/en/agreement/restitution-policy/6/, to print a copy through the print command and to memorize or reproduce a copy for your personal use.
2.5 The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You can access your order form by consulting my orders section.
2.6 Once the contract is concluded, the Seller will take charge of your purchase order.
2.7 The Seller may not process your purchase orders which do not provide sufficient guarantees of solvency or which are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order specifying the reasons. If the products, presented on jewelitaliacustom.com, are no longer available or for sale at the time of your last access to the site or the sending of the order form, it will be the Seller's responsibility to inform you promptly and in any case within thirty (30 ) days from the day following the day on which you have sent your order to the Seller, the unavailability of the ordered products. If the order form is submitted and the price has been paid, the Seller will reimburse the amount already paid by you.
2.8 With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these Conditions of Sale. If you do not agree with any of the terms in the Terms of Sale, please do not submit the order form for the purchase of products on jewelitaliacustom.com.
2.10 Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the Sale Conditions and Return Policy, information relating to the essential characteristics of the product and the detailed indication of the price, the means of payment, your right of withdrawal and delivery costs).
3. Guarantees and indication of product prices
3.1 On jewelitaliacustom.com are offered for sale products marked by different brands and purchased directly from the company that represents the brand
3.2 The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.
3.3 The essential characteristics of the products are presented on jewelitaliacustom.com within each product page. The images and colors of the products offered for sale on jewelitaliacustom.com may however not correspond to the real ones due to the Internet browser and monitor used.
3.4 Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.
3.5 Purchase requests from countries other than the one selected for shipment or to addresses where the Seller cannot ship cannot be accepted by the Seller.
3.6 All products are provided with an identification tag attached with a disposable seal. We ask you not to remove the tag and its seal from the purchased products, of which they are an integral part.
3.7 The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relevant tag or that have been altered in their essential and qualitative characteristics or have been damaged.
4.1 To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated on the order form.
5. Shipping and delivery of products
The specific shipping and delivery methods for the products are specified in the order form. Please pay attention to what is reported in this section because the indications contained therein form an integral and essential part of these Conditions of Sale and, therefore, they are considered by you as fully known and accepted at the time of transmission of the order form.
6. Customer Service
You can request any information through our support services: contact Customer Service at this link https://www.jewelitaliacustom.com/en/store/contacts/
7. Right of withdrawal
7.1 You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fifteen (15) working days starting from the day of receipt of the products purchased on jewelitaliacustom.com. It is not possible to change the chosen item with another one.
7.2 To know the specific ways in which you can withdraw from the contract, please refer to the Policy section of Reso at this link https://www.jewelitaliacustom.com/en/agreement/restitution-policy/6/. Please pay attention to what is reported in this section because the indications contained therein form an integral and essential part of these Conditions of Sale and, therefore, they are considered by you as fully known and accepted at the time of transmission of the order form.
9. Applicable law
The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and by the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.
10. Modification and update
The Conditions of Sale are amended from time to time also in consideration of possible regulatory changes. The new Conditions of Sale will be effective from the date of publication on jewelitaliacustom.com.
11. Company Information
JEWEL ITALIA CUSTOM S.R.L. SEMPLIFICATA
VIA DONZELLINO N 45, COLOGNOLA AI COLLI (VR)