CONTEMPORARY URBAN JEWELERY

Privacy Policy

Privacy Policy
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Your privacy

Welcome to our website jewelitaliacustom.com (the Website).
For JEWEL ITALIA CUSTOM S.R.L. SIMPLIFIED ("jewelitaliacustom.com") your privacy and the security of your personal data are very important, so we collect and manage your personal data with the utmost attention and adopt specific measures to keep them safe.
Below you will find the main information on the processing by jewelitaliacustom.com of your personal data in relation to your browsing of jewelitaliacustom.com and the use of the services offered. For detailed information on how jewelitaliacustom.com handles your personal information, please read our Privacy Policy.
Please also read the conditions of use at this link https://www.jewelitaliacustom.com/en/agreement/terms-and-conditions/1/ of the website jewelitaliacustom.com which contain detailed information regarding the conditions relating to our services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate information from time to time.

Who is the Owner?
The following is the main information on the processing of your personal data carried out by “JEWEL ITALIA CUSTOM S.R.L. SEMPLIFICATA" with headquarters in VIA DONZELLINO N 45, COLOGNOLA AI COLLI (VR) VAT no .: 04592430237 (" jewelitaliacustom.com "), as Data Controller.
For any clarification, question or requirement related to your privacy and the processing of your personal data, you can contact us at any time by sending a request from our contact form at this link https://www.jewelitaliacustom.com/en/store/contacts/, by calling to 0921 420203 or by writing to the address of the headquarters of jewelitaliacustom.com.

What data do we treat and why?
The personal data that jewelitaliacustom.com deals with are those you provide us when you register, complete an order and purchase goods. jewelitaliacustom.com can therefore collect data on you such as personal data such as name and surname, shipping address and billing address.
Your personal data is processed for the following purposes:
- conclude and execute the purchase contract for goods offered on jewelitaliacustom.com;
- provide jewelitaliacustom.com services such as newsletter sign-up;
- allow the registration to the Site and the use of services reserved for registered users;
- manage your requests forwarded to our support service both as a registered and unregistered user.
In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute a contract with you or to provide you with the service you specifically requested.
Only if you have given your consent for marketing purposes do we process your personal data for:
- carry out commercial and promotional communication activities;
Only if you have given your consent for profiling purposes do we treat your personal data to:
- customize the Website and commercial offers based on your interests and browsing habits

Who will process your data?
Your personal data is processed by appropriately trained jewelitaliacustom.com staff as Data Controller.

How long do we keep your data?
We store your personal information for a limited period of time depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise made anonymously irreversibly. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on jewelitaliacustom.com are processed until the end of all administrative and accounting formalities, therefore they are filed in accordance with local tax regulations (ten years), those used to send you commercial and promotional communications until you deny your consent for marketing purposes from your reserved area, those used to customize the Site and commercial offers based on your interests and browsing habits up to when you do not deny consent to profiling from your reserved area. Whenever consent is denied, all associated data is deleted within a few hours. The consent modification history is always available in your reserved area.

What are your rights?
At any time, depending on the specific treatment, you will be able to: revoke the consent to the treatment from your reserved area, know which are your personal data in our possession, their origin and how they are used, request their updating, rectification or integration as well as, in the cases provided for by the laws in force, the cancellation, the limitation of the treatment or oppose their treatment. If you wish, you can request to receive personal data in the possession of jewelitaliacustom.com about you in a format that can be read by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you.
If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the competent control authorities for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/).

This information may undergo changes and additions over time, so we invite you to periodically check the contents. Where possible, we will try to inform you promptly of the changes made.

Privacy Policy

1. General information
Who is the Data Controller?
JEWEL ITALIA CUSTOM SRL SEMPLIFICATA with headquarters in VIA DONZELLINO N 45, COLOGNOLA AI COLLI (VR) VAT no .: 04592430237 ("jewelitaliacustom.com"), is the Data Controller, ie the person who decides how and why to process your personal data.
You can always contact jewelitaliacustom.com by writing to the above address, by calling 0921 420203 or by writing to our support from this form https://www.jewelitaliacustom.com/en/store/contacts/.

2. What personal data do we collect?
The categories of personal data that jewelitaliacustom.com collects and treats when you browse or purchase on jewelitaliacustom.com, are the following:
a) we collect the personal data necessary to conclude and execute your purchase on jewelitaliacustom.com such as name and surname, e-mail address, shipping address, billing address, telephone.
b) we collect your e-mail address when you sign up for our newsletter service;
c) we process the personal data you provide us when you contact our support service to provide you with the assistance requested;
d) subject to your consent, we collect and use your personal data for marketing purposes;
e) subject to your consent, we collect and use your personal data to personalize the Site and commercial offers based on your interests and browsing habits;
f) for the registration of your jewelitaliacustom.com account, we collect your name and surname, your e-mail address, your password, your phone and your date of birth. With your express consent, by analyzing your personal data, we can process information about your interests and preferences with respect to our products and services, in order to present you proposals and offers in line with your tastes. In case of authentication to the jewelitaliacustom.com account through external social networks, we collect from these third parties the data necessary for registration / authentication via Facebook and via Google.
g) subject to your consent, we collect information about your navigation on jewelitaliacustom.com, such as the pages you visit and how you interact with the single page and save this information on our servers.
We inform you that jewelitaliacustom.com does not process personal data relating to minors. If you access jewelitaliacustom.com and use the services offered by jewelitaliacustom.com you declare that you have reached the age of majority.

3. How do we use the personal data collected?
jewelitaliacustom.com collects and processes your personal data for the following purposes:
a) conclude and execute the purchase contract of the products offered on jewelitaliacustom.com. When you complete your purchase we ask you for the personal data necessary for the contract execution activities, invoicing, product shipping and any return management.
b) registration on the Site and use of the services offered to registered users. Registration on the Site is possible through the insertion of some personal information, necessary to guarantee your identification and the performance of the services offered to registered users.
c) supply of the services offered on jewelitaliacustom.com. To this end, jewelitaliacustom.com needs to collect, in relation to each service and its features, the personal data necessary to perform the service you requested.
d) management of requests to our support service, which uses the personal data you provide to satisfy your requests for information and requests for assistance.
e) analysis and statistical surveys. With the consent of profiling, we use some information about your use of the Site to carry out analyzes and statistical surveys in order to improve our offer and our services;
f) Sending of commercial and promotional communications following the purchase of our product, so-called soft spam. With the prior consent of profiling, following the purchase of one of our products on the Site, we will send you to the e-mail address you provided us with communications containing our business proposals or similar products and services.
g) subject to your express consent, we may use the contact details you provided for commercial communications about our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions. Furthermore, subject to your prior consent, we may use your contacts in the course of market research and satisfaction surveys in order to improve our services and the relationship with our users.
h) only with your consent, jewelitaliacustom.com will be able to personalize your experience as a registered user on jewelitaliacustom.com, offering you advances and offers in line with your tastes and sending you personalized commercial communications according to your interests. The personalization will be carried out by analyzing your previous purchases and other information described in the previous paragraph "What personal data do we collect?"
Should you wish to authorize the activities referred to in points g) and h) and subsequently do not wish to receive further communications from jewelitaliacustom.com or wish to limit the ways in which to be contacted, you may at any time interrupt these communications by simply clicking on the appropriate unsubscribe link "Present at the bottom of each communication, by accessing your account jewelitaliacustom.com.
We inform you that you may receive further communications from us even after submitting your unsubscribe request, as some submissions may already have been scheduled, our systems may take some time to process your request.
In relation to all the activities indicated above, we will treat your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.

4. Your profile on jewelitaliacustom.com
When creating your profile on jewelitaliacustom.com we offer you the opportunity to use the following services:
• My orders: follow the shipment of your orders, change or return the items that are not for you and see the history of your orders.
• Account: manage your registration data and consents.
• Loyalty: get discount coupons with accumulated points
• Coupons: view your discount coupons
With your express consent, jewelitaliacustom.com will be able to customize your experience and the contents of commercial communications and the offers that you will see when you browse on jewelitaliacustom.com as a registered user based on your interests. This activity makes it easier for you to find products and services that are more appealing and interesting for you and at the same time allows us to improve our offer for you. The personalization is made possible by the analysis of your personal data in our possession, described in the previous paragraph "What personal data do we collect?" In particular, information on purchases you have made in the past and those concerning the sections of the Site you visit most often or the services you use most often help us understand which products and services you are most interested in.
To ensure that the information in our possession is correct and allows us to adequately carry out the activity described above, we invite you to access the account section and update them.

5. Legal basis of the processing
We process your personal data only in the presence of one of the conditions established by current legislation, and specifically:
a) for the conclusion and execution of a contract of which you are a party.
When we process your data for the conclusion of the purchase contract of which you are part we take care to use only the minimum information necessary for the execution of the same. This basis legitimizes the processing of personal data that takes place in the following activities:
- conclusion and execution of a purchase contract for the products offered on jewelitaliacustom.com;
- registration on the Site and use of services reserved for registered users;
- provision of services offered on jewelitaliacustom.com;
- management of your requests by our support service.
The provision of your personal data for these activities is a contractual obligation. You are free to give us your data or not, but in the absence of the requested data we will not be able to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of jewelitaliacustom.com and that jewelitaliacustom.com will not be able to manage your requests;
b) to fulfill a legal obligation.
In the event of the conclusion of a contract for the purchase of goods on jewelitaliacustom.com, the processing of the User's data will take place to fulfill the legal obligations to which jewelitaliacustom.com is bound in accordance with the fiscal provisions and other regulations to which it is subject jewelitaliacustom.com. You are free to decide whether to conclude a contract and whether or not to provide us with your data, but if you conclude your data will be necessary and will be processed to fulfill the aforementioned legal obligations to which jewelitaliacustom.com is bound.
c) based on your consent.
We will do the following treatments only if you have given us your express consent:
• carrying out marketing activities and opinion polls and market research;
• analysis of your browsing habits, in order to personalize your experience on our Site.
Providing us with your personal data for these activities is absolutely optional. You are free to provide us with your data or not for these purposes.

6. Who will process your data?
Your personal data will be processed by the internal staff of jewelitaliacustom.com specifically trained and authorized for processing.
Your data may be transmitted to the police and judicial and administrative authorities, in accordance with the law, to ascertain and prosecute crimes, prevent and safeguard against threats to public security, to allow jewelitaliacustom.com to ascertain, exercise or defend a right in court, as well as for other reasons related to the protection of the rights and freedoms of others.

7. Extra-EU data transfer
jewelitaliacustom.com does not transfer data outside the European community.

8. How long do we keep the data?
We store your personal data for a limited period of time, different depending on the type of activity that involves the processing of your personal data.
Once this period has expired, your data will be permanently erased or in any case rendered anonymous irreversibly.
Your personal data is stored in accordance with the terms and criteria specified below:
a) data collected to conclude and execute contracts for the purchase of goods on jewelitaliacustom.com: up to the conclusion of the administrative-accounting formalities. The data related to invoicing will be kept for ten years from the invoice date;
b) registered User data: the data will be stored until you request the cancellation of your jewelitaliacustom.com profile;
c) data collected in the context of the use of services offered on jewelitaliacustom.com: these data are stored until the termination of the service or the cancellation of the registration to the service by the User;
d) data connected to user requests to our support service: the data useful to assist you will be kept until your request is satisfied;
e) data used for commercial communication activities towards users who purchase products on jewelitaliacustom.com (soft spam): these data are kept until the service is terminated or the opposition is exercised by unsubscribing by the user;
f) data provided for commercial communications activities, opinion polls and market research: up to the request by the user to interrupt the activity and in any case within 2 years from the last interaction of any kind by the user with jewelitaliacustom. com;
g) data used to personalize the Site and to show personalized commercial offers: until the user asks for the cessation of the activity and in any case within two years from the last interaction of any kind of user with jewelitaliacustom.com;

9. Your rights
At any time you can exercise your rights with reference to the specific processing of your personal data by jewelitaliacustom.com. Below is their general description and how to exercise them.
a) Access and modify your data: you have the right to access your personal data and to request that it be corrected, modified or supplemented with other information. If you wish, we will provide you with a copy of your data in our possession.
b) Revoke your consent: you can revoke at any time a consent you have given for the processing of your personal data in relation to any activity with marketing purposes or profiling activities. Once we receive your request, we will promptly stop processing your personal data based on this consent, while different treatments or based on other assumptions will continue to be carried out in full compliance with the provisions in force.
c) Oppose the processing of your data: you have the right to oppose the processing of your personal data at any time based on our legitimate interest, explaining the reasons that justify your request; before welcoming it, jewelitaliacustom.com will have to evaluate the reasons for your request.
d) Delete your data: in the cases provided for by current legislation, you can request the deletion of your personal data. Received and assessed your request, if legitimate we will promptly stop processing and cancel your personal data.
e) Request that the processing of your personal data be temporarily limited: in this case jewelitaliacustom.com will continue to store your personal data but will not process them, unless you do not do so unless otherwise requested and the exceptions provided for by law. You can obtain the limitation of the processing when you object to the accuracy of your personal data, when the processing is unlawful but you oppose the deletion of your data, when your data no longer serves us but you need it to exercise your right in court and when you object to the processing, in the period in which we evaluate the reasons for your request.
f) Request your data or transfer them to a person other than jewelitaliacustom.com ("right to data portability"). You can request to receive your data that we process based on your consent or based on a contract with you in a standard format. If you wish, where technically possible, we will be able to transfer your data directly to a third party you indicate to us upon your request.
In order to exercise some of your rights described above you can access your account on jewelitaliacustom.com or alternatively you can contact us by calling 0921 420203 or by writing to our support from the page at this link https://www.jewelitaliacustom.com/en/store/contacts/, or by writing to the address indicated above.
To ensure that our users' data are not subjected to violations or illegitimate use by third parties, before accepting your request to exercise one of the rights indicated, we will ask you for some information to be certain of your identity.

10. Security measures
We protect your personal data with specific technical and organizational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. Furthermore jewelitaliacustom.com undertakes to regularly test, verify and evaluate the effectiveness of technical and organizational measures in order to guarantee continuous improvement in the safety of the treatments.

11. Complaints
If you believe that the processing of your personal data has been unlawfully performed, you can file a complaint with one of the competent control authorities for compliance with the rules on the protection of personal data.
In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data.
More information on the methods of presentation are available on the website of the Guarantor, at http://www.garanteprivacy.it.

12. Changes to this statement
The constant evolution of our services may involve changes in the characteristics of the processing of your personal data as described above. As a result, this privacy statement may be subject to changes and additions over time, which may also be necessary with reference to new regulatory interventions regarding the protection of personal data.
We therefore invite you to periodically check the contents: where possible, we will try to inform you promptly about the changes made and their consequences
The updated version of the privacy statement, in any case, will be published on this page, indicating the date of its last update.

13. Legislative references and useful links
The processing of your personal data is carried out by jewelitaliacustom.com in full compliance with the regulations on the matter envisaged by the Regulation (EU) 2016/679 general regulation on data protection, the rules on the processing of Italian personal data and the provisions of the Authority of Italian control (http://www.garanteprivacy.it).

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